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Customer Service
Our friendly Customer Service Specialists are committed to providing the highest level of service. You may contact us via three different methods:
Phone: To place an order or to inquire about existing orders call 800-833-4861 from 8:00 a.m. - 4:30 p.m. Central Time, Monday through Friday.
Note: Customer Service will be closed during all major holidays. Customer Service hours may be impacted during severe weather.
Email: Simply click the "Contact Us" button located at the top of this site and complete the Contact Us Form. Our online Customer Service Specialists will assist you with your order, questions or item/return information. We strive to respond to your request within 48 hours, Monday through Friday.
Mail: You may write to us at:
Rewards Provider
Attn: Customer Service Center
P.O. Box 4000
Fenton, MO 63099
Customer Support for Travel
Pre-Travel Assistance: For general questions regarding your order or rewards program, please visit Southwest More Rewards website or call us at
Assistance While Traveling: For assistance during travel or emergencies arising during your travel, please call
Travel, Car, Air and Activity booking restrictions apply.
There is a minimum 10-day advance booking for each category.
Ordering Information
Order Options
You can place an order at your convenience by using any of these methods:
- Online: You can link to the rewards website via www.southwest.com/morerewards. It's simple to navigate or search for items online. Once you've made your selections, simply proceed through the Checkout process.
- Phone: To place an order, call
800-833-4861 from 8:00 a.m. – 4:30 p.m. Central Time, Monday through Friday.
Order History
You can check your order history online via My Orders.
Order Status/Tracking
You can check your order status and tracking numbers online via My Orders. The first page will display all of your order history. You can click on the appropriate order number to view the status of that order and access tracking numbers, when applicable.
Sales Tax
We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during the checkout process.
Shipping and Handling (S/H)
Shipping and handling charges are automatically calculated on a per-item basis.
Standard Shipping
Please note that items cannot be shipped to PO boxes. Only a limited selection of items can be shipped to Armed Forces/Foreign (FPO/APO) Post Office Boxes based on size and weight limits. If the item cannot be shipped to these Post Office Boxes, a message will display on the shipping page.
Most items are shipped via standard ground service directly from our Distribution Center (stock items) within 8-10 business days. For items shipped directly from our Distribution Center via standard ground service, you'll receive a shipping confirmation email that contains information for tracking your order from our door to yours. You may also check the status of your order online via My Account/My Orders.
For other items that are shipped directly from the Manufacturer (drop ship items) please allow 1-8 weeks for delivery, depending on the item. Some items may take longer for delivery such as furniture and other seasonal items. To find out the estimated time of delivery for these items, you may check online via My Orders or contact Customer Service at 800-833-4861 from 8:00 a.m. – 4:30 p.m Central Time, Monday through Friday. You may also click the Shipping Information link on the product detail pages for more delivery information.
Please note that items ordered together may not necessarily ship together. When placing your order, please allow sufficient time for receipt of your order. Standard delivery charges apply to delivery within the 48 Contiguous States only.
Shipping Outside the 48 Contiguous States
When placing an order to be shipped to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands, an additional shipping charge will be automatically applied to your order. When placing an order to be shipped via freight, please contact Customer Service for a custom quote of additional shipping charges.
Freight Delivery
Some larger items are delivered via common carrier. If your item requires delivery by this method you will be contacted to arrange for delivery. Please note, delivery times may vary. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available. Set up, installation and removal services are not included. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.
Dealer Delivery
Some items may require delivery via a local dealer. If your item requires delivery by this method you will be contacted to arrange for delivery. Some dealers require you to pick up the item at their dealership and other dealers will deliver the item to you. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available. Set up, installation and removal services are not included. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.
In-Home Delivery
Some items require in-home delivery, where the carrier will place your item inside your home, in room of choice. Delivery does NOT include set-up, installation and removal services (old item, packaging, etc.). You must inspect delivery carefully before accepting the shipment. Any visible damage should be refused. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.
Substitutions/Model Numbers
Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer's updated or similar product at no additional increase in cost. Model numbers are included on the product detail pages and pertain to the item shown, not the substituted product. Model numbers may be unique to this site and may not match manufacturer's retail model numbers.
Prices and Expiration
All prices are subject to change without notice. In the event of an erroneously published price, Maritz Holdings Inc. reserves the right to cancel the order and will refund the points.
Accessibility
We closely follow the latest accessibility guidelines to ensure an enjoyable shopping experience for everyone. You may, however, encounter content provided by third-party partners that may not be fully accessible. If you experience any issues during your visit, please contact us online via contact Contact Us or call Customer Service at 800-833-4861 from 8:00 a.m. – 4:30 p.m. Central Time, Monday through Friday.
Personalized Items
We value diversity and respect for others and do not allow offensive, profane or obscene content on our rewards site. In addition, reward item manufacturers or suppliers have the right to refuse to print or otherwise create any personalized items that may include offensive, profane, or obscene content, as determined in such manufacturer’s or supplier’s discretion.
Returns Information
Defective Merchandise
If you have received defective merchandise a return is allowed up to 30 days after shipment. Please call customer service at 800-833-4861 for a return authorization number and further instructions. Please note some electronics are excluded from our return policy and will require that you contact the manufacturer directly to resolve any issue. Again, if you don’t see your item or brand please contact customer service at 800-833-4861, and we will be happy to assist you.
Apple – www.apple.com/legal/warranty/
(standard return policy applies within 30 days – see accommodation returns. For defective, beyond 30 days, please refer to this link)
American Lawnmower (Earthwise) – Recipient to contact the manufacturer directly at 317-392-3615 or ssaxton@americanlawnmower.com for troubleshooting/parts.
Bissell – Contact Bissell’s Customer Care Team at 800-237-7691 or support.bissell.com for missing parts.
Calphalon – Contact Calphalon direct at 1-800-809-7267 Mon-Fri, 9AM-5PM ET, or www.calphalon.com/returns.html for missing parts or warranty returns.
Coleman – Contact Coleman customer service for missing parts at 800-835-3278.
Corelle – Customer Care Center for replacement parts and pieces – 1-800-999-3436.
iRobot – Contact them directly at 866-747-6268; homesupport.irobot.com/s/contact-support-info.
Karcher – Customer to contact number on Warranty card or submit ticket via www.karcher-help.com/.
Samsung TVs – www.samsung.com/us/support/contact/ and/or all TVs 40” and larger require in-home evaluation before being returned. Technical support and in-home service is also available: 800-726-7864.
Sonos – Contact them directly at 800-680-2345; support.sonos.com/s/contact?language=en_US.
Stamina – Contact customer service at 1-800-375-7520 for missing parts and service issues.
TCL – Contact their customer service portal at www.tclusa.com - Click on Support Tab and Follow Directions.
Texsport – For missing parts, damages or defects, contact Texsport directly for replacement parts/corrections. info@texsport.com or 800-231-1402.
Traeger – no returns; contact Traeger to ship a replacement or missing/defective parts.
Yamaha Audio – Contact their customer service portal at www.usa.yamaha.com/support or 800-854-1569 Monday – Friday 8:00am – 5:00pm PST.
Damaged Merchandise
For items damaged in transit, or for a shipment received with visible damaged packaging, we request you notify our customer service department at 800-833-4861 within 24-hours of receiving the package. A customer service specialist will provide return instructions. It is important to save all packaging materials and to note all damages on the carrier’s delivery receipt when you sign for your freight item. You will be required to take a picture of the damage for documentation purposes.
Accommodation Returns
If you are dissatisfied with an item that arrived in good condition, a refund option may be available to you within 30 days of shipment if the original packaging is still intact (including any tamper proof seal). All items must be returned in like-new condition and any items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Customers will be responsible for the cost of return shipping charges and may be charged a restocking fee for these items. Please contact our customer service department at 800-833-4861 for specific instructions and to obtain a required return authorization (RA) number before returning any item. Once we receive your item, we will assess whether it qualifies for a refund. We ask for your patience as this process can take several weeks. Please note that returning an item before notifying customer service or without an RA number will delay the process.
The following brands, however, are not available for returns and all sales are final: Arcade1Up; Big Mouth; Blue Air; Boll & Branch; Brighton; Coleman; Coravin; Crystal Clear Kayak; Food Category; Godiva; KENT; LEGO; LETSFIT; Marc Jacobs; MCM; Melissa & Doug; Michael Kors; Minn Kota; Ocean Kayak; Old Town Canoe; Red Paddle Co; Sea Eagle; Sensorpedic; Sevylor; Simple Human; SkullCandy; Sleep Number; Slip; SMEG; Sony; Stearns; Swarovski; Tory Burch; Tumi; Twelve South; Ugg; Wine Enthusiast; Zojirushi.
Gift Cards
If your program offers gift cards or gift certificates, please note these are not returnable, exchangeable, refundable or redeemable for cash, credit or previously purchased items under any circumstances. All handling and upgraded shipping fees are non-refundable. Rewards Program Administrator has no further obligation once the gift card or gift certificate is issued.
Cancellations
Once an online order is submitted we are unable to cancel the order.
Frequently Asked Questions
Is there any other way to place an order, other than online?
Yes, in addition to our site, you may place your order via a toll-free number. Please reference the "Ordering Information" section for complete details.
In addition to the item number and description, is there any other information I need to submit when ordering?
Always be sure to indicate size, color or finish as appropriate. Simply follow the drop down menus on the product detail page to complete your selection.
Why do I need to supply phone numbers and my email address when I place my order online?
It is imperative that you include your email address and telephone number when placing an order online. This will allow us to quickly contact you should any questions arise with your order or to simply confirm your order if necessary. You will also receive an order confirmation email for all orders as well as a shipping confirmation/tracking email if your items are shipped directly from our Distribution Center.
Am I responsible for figuring out the taxes and shipping/handling costs for my order?
No, these calculations will be made automatically during the checkout process as applicable.
How will my order be shipped?
Most items that are in stock and ship directly from our Distribution Center in Fenton, MO, will be shipped via standard ground service. Larger items ship via common carrier. Other items that are shipped directly from the manufacturer will be shipped according to manufacturer's shipping guidelines. Please reference the "Ordering Information" section for complete details.
Can I cancel an order I placed online?
No, due to our rapid order processing system, we cannot cancel an order placed online.
What is your return policy?
Gift Cards are not returnable. A refund option for merchandise may be available to you within 30 days of shipment if the original packaging is still intact. Customers will be responsible for the cost of return shipping charges and will be charged a restocking fee of 15% for these items. Please contact our customer service department 800-833-4861 for specific instructions and to obtain a required return authorization (RA) number before returning any item. Once we receive your item, we will
assess whether it qualifies for a refund. We ask for your patience as this process can take up to
several weeks. Please note that if you return an item before notifying customer service or without an
RA number this will further delay the process.
How can I check my order status?
You may inquire about your order status via three different methods:
Online: Via My Orders.
Phone: Call 800-833-4861 from 8:00 a.m. – 4:30 p.m. Central Time, Monday through Friday.
Email: Simply click the "Contact Us" button located at the top of this site and complete the Contact Us Form. Our Customer Service Specialists will assist you with your order, questions or item/return information. We strive to respond to your request within 48 hours, Monday through Friday.
What are your Customer Service hours?
Call 800-833-4861 from 8:00 a.m. – 4:30 p.m. Central Time, Monday through Friday.
How do I know my transaction is secure?
Online ordering via our website is encrypted using a SSL (Secure Sockets Layer) protocol. For more information on our security standards, please reference our "Security" section.
What do you do with my email address?
The information we collect is requested to confirm your order and provide shipping/delivery status on applicable items. For more information on our policies, please reference our "Privacy Statement."
How can I access your Customer Service Specialists online?
You may click the "Contact Us" link at the top of this site and complete the Contact Us Form. Our Customer Service Specialists strive to respond to your requests within 48 hours, Monday-Friday.
What browsers are supported for the best site experience?
We support the modern browser versions of Firefox, Chrome, Safari and Internet Explorer (we do not support IE7). Although our site is functional on IE8, the best IE experience is on versions 9 and above.
Privacy Statement
Rewards Provider has instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. We post this Privacy Statement so that you are aware of the type(s) of information we collect, how it is handled and with whom it is shared.
As we continue to develop our website and take advantage of technologies to improve the services we provide, this policy will most likely change. Therefore, we encourage you to refer to this Privacy Statement on an ongoing basis. This Privacy Statement applies to all content found within this website and all customized versions thereof.
Collection of Information and Use of Information
When you browse on this site your email address is not automatically collected but our server does automatically gather and store the following information about your visit:
- Your Internet domain name and IP address.
- The type of browser and operating system used to access our site
- The pages you visit.
- The date and time of your visit.
We use this information to learn about the number of people who visit our site and the technology used, to assist in making changes to our website, to improve the content of our website and for business planning purposes.
If you place an order, we may collect and store any information you enter on our website or give us in any other way, including your email address. The email address is collected to confirm your order and provide shipping/delivery status on applicable items through an order notification process. Your email address and other personally identifiable information will be used by us to fulfill your transaction and may be used by us for other purposes related to your visits to this site.
We may send personally identifiable information about you, including your email address, to other companies or people when:
- We have your consent to share the information.
- We need to share this information to provide to you the product or service you have requested.
- We respond to subpoenas, court orders or legal process.
- We find or have reason to believe that your actions on our website violate website term or condition or are violation of law.
We may also provide your email address and information about your transactions to the program sponsor. We do not make email addresses or other personal information of those who access the website available to any other organizations or companies.
If you provide us with your email address, we may send email offers to you. We may use information that you have provided to us, for example, to measure your interest in various services or special offers, and to inform you about new products and services. These offers may be based on information you provide in your initial purchase with us, through surveys, or through information we collect about the pages you visit.
Information Quality
We will make a sincere effort to respond in a timely manner to any request to correct inaccuracies in your personal information. To correct inaccuracies, please return the message containing the inaccuracy to the sender with details of the correction requested.
We are not responsible for the privacy practices or the content of any other websites to which we link and you should review the privacy policy at each site before providing any information.
Use of Cookies
A cookie is a small string of text that a web site can send to your browser. Cookies were designed to assist in distinguishing a user's browser from a previous visitor by saving and remembering any preferences that may have been set while browsing the particular site. We use cookies to enable Shopping Bag selection functionality by distinguishing your Shopping Bag from others that have visited the site.
We may use additional "cookie" technology in the future to tailor our website to your interests based on the items you review while visiting our site. For example, if you browse our DVD players, the cookie stored on your system might "remember" that you visited a web page featuring DVD players the next time you visit our site. That information could then be used to serve you more effectively. Based on the cookie, we could take the opportunity to let you know of new merchandise or specials being offered during a future visit to our web site.
Children
This website is not directed to children under the age of thirteen and we do not knowingly solicit, collect data from or market to children under the age of thirteen through this website. If we become aware that we have inadvertently received personally identifiable information from a visitor under the age of thirteen on the website, we will delete the information from our records.
How to Contact Us
If you have questions or comments about this Privacy Statement, or if you would like for us to update information we have about you, please contact us at:
Rewards Provider
Attn: Law Department
1375 N. Highway Dr.
Fenton, MO 63099
Security Statement
Entering This Site
Upon typing the URL into your browser, you pass through a series of firewalls; to complete the login process to this site, you must enter Username and Password that is unique to you and your program. This login process is administered via a Secure Sockets Layer (SSL). See box below, for further details as to how this will appear based on your browser.
Remember, entry into SSL secure mode is automatic during the logon and order submission processes, and will appear differently based upon the browser type used, as follows:
Microsoft Internet Explorer: A lock should appear in the lower right hand corner. If you receive an error message while trying to enter the secure mode, you may have an incompatible viewer or be behind a firewall that does not support encrypted transmissions. |
Upon leaving the login page you may receive a pop-up box that states you are about to be redirected to a connection that is not secure. This is normal, and allows you to browse our site in this standard, significantly faster mode of communication. When you go to place an order, your browser will automatically revert to a secure mode, which is outlined below.
Order Process Security
The following section describes how our order process works, from start to finish.
- Selecting Checkout
By clicking the Checkout link in the top navigation bar you begin the order process. The security features are enacted automatically, you need to do nothing to invoke them. - Identification
Once you have clicked the Checkout link, your browser looks for a digital certificate to confirm it is communicating with our website. Once a positive identification is made, the order process continues. - Entering Secure Mode
Next, your computer and our server begin communicating, sending data back and forth in an encrypted format. Encrypting sensitive communications between your browser and our web server is intended to keep your personal information from being intercepted and used by unauthorized people. At this point, you may see a window, which some browsers display when you are about to receive a secure document. Click OK to proceed. This message simply means that your browser will begin to receive pages in this format.
Orders placed over this site are encrypted via SSL protocol, a web security standard. We will we ask you to enter any point account or credit card account information for order processing only after your browser enters this website in a secure mode.
Our Internet hardware is maintained in a secured computer room on our premises. Only authorized employees have access to your order information from our Internet hardware.
Once you complete the Checkout process your browser will automatically disengage from SSL. You should not be concerned with this action, as your browser will re-enter a secure mode should you wish to purchase another item.
The software that supports the SSL browser on this site is Microsoft Internet Information Service. This site is a VeriSign secure site.
Terms and Conditions
By accessing this site and making transactions through Rapid Rewards, you acknowledge and accept the terms and conditions of this rewards site and the Reward Program Rules. The Rapid Rewards terms and conditions may be updated, modified or removed for this program at any time without notice.
Rewards Provider and its subsidiaries and divisions provide their services to you subject to the following terms and conditions. While you are visiting and shopping this site (or any customized versions thereof), you must accept these conditions. Please read them carefully.
LAWS AND REGULATIONS User access to and use of this website is subject to all applicable federal, state and local laws and regulations. Award and gift offers are void where prohibited by law. The laws of the state of Missouri, without regard to principles of conflict of laws, will govern use of this website, any transactions and any dispute of any sort that might arise between you and Rewards Provider.
COPYRIGHT/TRADEMARKS Any content on this website, including but not limited to graphics, logos, text, icons, images, audio or visual clips, digital downloads, data compilations and software is the property of Rewards Provider or a content supplier and is protected by United States and international copyright laws. The compilation of content on this website is the exclusive property of Rewards Provider and is protected by US and international copyright laws. All software used on this website is the property of Rewards Provider or a software supplier and is protected by United States and international copyright laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creative derivatives works or using any content on this site for personal, commercial or public purposes. All register marks, trademarks and service marks belong to their respective owners.
NO WARRANTIES THIS WEBSITE AND ALL INFORMATION ON THE WEBSITE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. EVERY EFFORT HAS BEEN MADE TO ENSURE THAT INFORMATION REGARDING PRODUCTS AND SERVICES OFFERED BY PARTICIPATING AWARD AND GIFT SUPPLIERS IS ACCURATE, BUT REWARDS PROVIDER IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN SUCH INFORMATION. YOU EXPRESSLY AGREE THAT USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
LIMITATION OF LIABILITY Rewards Provider specifically disclaims any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the website (even if Rewards Provider has been advised of the possibility of such damages) including liability associated with any viruses which may infect a user's computer equipment Rewards Provider does not maintain any control over the manufacturers of awards merchandise, the issuers of gift cards or over the personnel, equipment or operations of any air, water or surface carrier, ship line, transportation company, hotel, restaurant, tour company, or other person or entity providing travel services, general services, gift cards, products or accommodations as an award, because all suppliers offering products and/or services through the rewards program are independent contractors. Accordingly, Rewards Provider does not make any guarantees, warranties or representations of any kind, expressed or implied, with respect to products, services or merchandise, nor does Rewards Provider accept any liability for any loss, expense, damage or injury incurred as a result of any defect in or failure of such items. REWARDS PROVIDER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Rewards Provider shall not be liable for any injury, damage, loss, expense, accident, delay, inconvenience or irregularity which may be caused or contributed to: (1) by any wrongful, negligent or unauthorized act or omission on the part of any supplier of a reward offering; (2) by any defect in or failure of any vehicle, equipment, instrumentality, service, product, or accommodation which is owned, operated, furnished, sold or otherwise used by any such supplier; (3) by any wrongful, negligent or unauthorized act or omission on the part of any other person or entity not under our direct control; (4) the bankruptcy of any air or other travel carrier or any retailer issuing gift cards; and/or (5) by any other cause, condition or event whatsoever beyond our direct control. In no event will Rewards Provider be liable for any punitive, special, indirect, or consequential damages.
CHANGES Rewards Provider reserves the right to revise these Terms and Conditions at any time and users are deemed to be apprised of and bound by any changes to these terms and conditions. Rewards Provider reserves the right to change elements or terms of use of any program, including, but not limited to, award or gift offerings, at any time without notice. If an award or gift offering is discontinued, reasonable efforts will be made to offer a substitute of equivalent quality. All award and gift offerings are subject to availability. Rewards Provider may make model substitutions of equivalent value without advance notice when necessary.
VIOLATIONS OF TERMS AND CONDITIONS Rewards Provider reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular Internet address to the website.
ACCESS TO PASSWORD PROTECTED/SECURE AREAS Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.
CHILDREN This website and Rewards Provider do not knowingly solicit data from children, and we do not knowingly market to children.
Auction terms and conditions
GENERAL INFORMATION:
By participating in the Southwest Airlines More Rewards online auction (“Auction”), you agree to abide by these Auction terms and conditions (hereinafter “Auction Terms and Conditions”). The terms “Member,” “Members,” “you,” and “your” apply to you as a Southwest Airlines Rapid Rewards Credit Cardmember, the term “Account” refers to your Southwest Airlines Rapid Rewards Credit Cardmember Account, and the term “points” refers to your Rapids Rewards Points earned as of the Auction date. Southwest Airlines Co. reserves the right to amend, suspend, terminate, or change, the Auction Terms and Conditions of, including but not limited to changing the points and Award levels of each item, adding or deleting Partners, changing the terms for use of the Rapids Rewards at any time, and modifying or terminating the Auction. These Auction Terms and Conditions are in addition to the Program Terms and Conditions found at http://www.southwest.com/html/customer-service/faqs.html?topic=rapid_rewards_program_terms_and_conditions.
All transactions in the Auction are subject to review and adjustment by Southwest Airlines. Southwest Airlines reserves the right to modify or terminate the Auction at any time without notice. All winning bids accepted up to the time of termination will be fulfilled. Southwest Airlines reserves the right to terminate Members for violating these Auction Terms and Conditions and for negligence and/or false activity in connection with the Auction.
ELIGIBILITY/REGISTRATION/PARTICIPATION:
All active Members are automatically eligible to participate in the Auction. These eligible Members will accumulate points based on the Rapid Rewards program and may redeem their points for experiences and merchandise offered through the Southwest Airlines Auction via the online auction format. Rapid Rewards program points have no cash value and are not transferable or assignable. No bids may be placed on behalf of another Member or third party. Accounts may not be pooled. Items won are not transferable or redeemable for cash.
AGREEMENT TO AUCTION TERMS:
Eligible participants, who redeem their points through the Auction (“Bidders”), agree to be bound by the specific Auction Terms and Conditions set forth herein, in addition to the Program Terms and Conditions. Southwest Airlines reserves the right to change these Auction Terms and Conditions from time to time, and it is the Member’s responsibility to review any and all changes made to these Auction Terms and Conditions prior to redemption.
ITEM DESCRIPTIONS:
The descriptions of items appearing in the Auction and in advertising are to the best of our knowledge correct and accurate. Nevertheless, those descriptions do not constitute a warranty of any kind, either express or implied.
WITHDRAWAL AND ADJUSTMENT OF ITEMS:
From time to time, it may become necessary to withdraw items from an Auction after they are listed and Southwest Airlines reserves the right to do so at any time before or during the Auction. Further, Southwest Airlines reserves the right to reject any and all bids in its sole discretion. In the event any item becomes unavailable for any reason after a bid has been won, Southwest Airlines shall refund the points used toward such item to the winning Bidder’s Account and the refund will be the sole and exclusive remedy for the Bidder.
BID IS A CONTRACT:
As a Bidder, placing a bid is a binding contract between the Member and Southwest Airlines and the bid cannot be retracted. Once a bid is placed, and if it is the winning bid, Southwest Airlines has full right and authority to automatically deduct points equal to the winning bid from the winning Bidder’s Account.
BIDDING PROCESS:
Place a Bid: A Member must make at least the minimum bid amount listed on the web site for any particular available Auction item. Once the Bidder inputs the amount of Points they want to bid they must hit the “Place a Bid” button to submit their bid. Upon placing their bid, a “Confirm Bid” window will appear where, upon clicking the “Confirm Bid” button, you are committing to purchase the item if you are deemed the winning Bidder for the amount of the bid you agreed to. Once a bid is placed, Southwest Airlines will send the Bidder a confirmation “Bid Placed” electronic mail message to the email address listed on the Account.
MULTIPLE AUCTION FUNCTIONALITY: The Auction System will provide the bidder with an estimated current Rapid Rewards point balance, the amount of the bid, and an estimated new Rapid Rewards point balance after the bid has been placed. These estimated point balances may reflect a lower balance than appears in your Rapid Rewards account on southwest.com as a result of your bids in other auctions.
If your bid is the top bid for one or more of the auctions currently available, the total point amount of each of your top bids will be unavailable for you to use to bid on other active auctions. This restriction only applies if your bid is the top bid. Rapid Rewards points are only removed from a bidder’s Rapid Rewards point account if the top bid is declared the winning bid at the conclusion of the auction.
Buy It Now: For any item that has a buy it now option, you will see a “Buy It Now” button on the web site. Upon clicking the “Buy It Now” button, you will be sent to the “Buy It Now Receipt” page. By selecting the “Buy It Now” button you are agreeing to purchase the item for the amount listed on the web site.
PLEASE NOTE: The Bidder must have enough points in their Account to cover the bid amount placed. In the event any Member is deemed a winning Bidder and does not have enough points in their Account, the bid will be voided, even if the Bidder has already been informed they are the winning Bidder. No transaction will be considered complete until Points have been withdrawn from a Member’s Account.
Being Outbid: In the event your bid has been outbid by another Member, you will automatically receive a “You’ve been Outbid” electronic mail notification. Southwest Airlines is not responsible for any technical problems associated with the sending or receiving of any electronic mail notifications in connection with the Auction. There may be instances where you do not receive an electronic mail message, including but not limited to the “You’ve Been Outbid” electronic mail message notification, and it is your sole responsibility to track your bid on the Auction web site.
Winning Bid: The winning bid shall be designated at the close of bidding for each item as specifically listed on the Auction web site, and shall be designated at the sole discretion of Southwest Airlines. No points will be deducted from any Account until after the bidding is closed on a given item. Upon the close of any item, the winning Bidder will automatically receive a “You Won the Auction” electronic mail message to the email address listed on the Account. The winner notification electronic mail message will include information for next steps to claim your winnings. Southwest Airlines is not responsible for any technical problems associated with the sending or receiving of any electronic mail notifications in connection with the Auction. There may be instances where you do not receive an electronic mail message, including but not limited to the “You won the Auction” electronic mail message notification, and it is your sole responsibility to track your bid on the Auction web site.
PAYMENT:
The Member who is the winning Bidder for any Auction item will receive a statement via electronic mail to the email address listed on the Account after the close of the auction, notifying them of item(s) they have secured and the winning bid. Points will be deducted from the Account of the winning Bidder immediately upon close of any given item.
INDEMNITY:
The Member accepts responsibility for and agrees to indemnify, defend and hold harmless Southwest Airlines Co., and its employees, governing body, officers, owners, affiliates, subsidiaries, directors, agents and representatives from and against any and all claims, losses, damages, liabilities, judgments, fees, costs and expenses (including reasonable attorneys' fees and expenses) related to, arising from or associated with the Auction.
LIMITATION OF LIABILITY:
BY PARTICIPATING IN THE AUCTION, ELIGIBLE MEMBERS AGREE THAT SOUTHWEST AIRLINES CO. AND ITS PARENT COMPANY, TRUSTEES, AFFILIATES, SUBSIDIARIES, FRANCHISEES, ASIGNEES, LICENSEES, SPONSORS, OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, REPRESENTATIVES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY ELIGIBLE MEMBERS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNATIVE OR EXEMPLARY DAMAGES) TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, MISUSE OR USE OF A REWARD, OR PARTICIPATING IN THE AUCTION. THE RELEASED PARTIES ARE NOT RESPONSIBLE IF ANY REWARD OR ITEM CANNOT BE AWARDED. IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE TO ELIGIBLE MEMBERS FOR ANY DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND THEIR CONTROL, INCLUDING WITHOUT LIMITATION, ANY ACT OF GOD, ACT OF WAR, NATURAL DISASTER, WEATHER, TERRORISM, OR ANY ACT OR OMISSION OF A THIRD PARTY. THIS SECTION WILL SURVIVE TERMINATION OF AN ELIGIBLE MEMBER’S PARTICIPATION IN THE AUCTION.
TERMINATION OF AUCTION TERMS AND CONDITIONS:
Southwest Airlines reserves the right to alter or terminate the Program, and any Auction, at any time for any reason, and at its sole discretion.
INTERRUPTION OF SERVICE:
Southwest Airlines cannot, and will not, be held responsible for any interruption in service, errors, and/or omissions, caused by any means and does not guarantee continual, uninterrupted or error free service or use of the web site. Bidder acknowledges that this Auction is conducted electronically and relies on hardware and software that may malfunction without warning. Southwest Airlines, in its sole discretion, may void any sale, temporarily suspend bidding and re-sell any items or lots that were affected by any malfunction. The decision of Southwest Airlines is final.
PRIVACY:
Southwest Airlines may gather information about Bidders for the purposes of conducting the Auction. The use of a Member’s personal information is governed by Southwest Airlines Co’s Privacy Policy located at http://www.southwest.com/html/about-southwest/terms-and-conditions/privacy-policy-pol.html?int=GFOOTER-BOTTOM-PRIVACY-POLICY.
NO WARRANTY ON WEB SITE USAGE:
You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from the Auction web site without prior, express written permission of Southwest Airlines. No legal advice is intended or implied by anything contained within the web site. No obligation, liability, responsibility, accountability or burden is undertaken, assumed or otherwise imposed by maintaining the web site.
USER AGREEMENT CONSTRUED UNDER TEXAS LAW:
Any disputes arising out of or related to the Auction shall be governed by and construed and enforced in accordance with, the laws of the State of Texas applicable to contracts entered into and to be performed entirely within the State of Texas. You agree to the personal and exclusive jurisdiction of the courts located within Dallas, TX and venue of the State and Federal courts in Dallas, Texas in all disputes arising out of or relating to these Auction Terms and Conditions, the web site and the Auction. If any provision is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Failure to act with respect to a breach by you or others does not waive the right to act with respect to subsequent or similar breaches. This sets forth the entire understanding and agreement between us with respect to the subject matter hereof.